This document containing terms and conditions is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of website

This website ("Website") and are owned and operated by Crewel Works Private Limited, a company incorporated under the laws of India, having its registered place of business at 743, Udyog Vihar Phase V 122016, India, which enables the user of the website to view, select and place order for the apparels of their choice. Your use of Website ( forms the following agreement between or Crewel Works Private Limited (“”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”) and will be governed by the following terms and conditions as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You use or transact on the Website, You shall be subject to the policies that are applicable to the Website for such operation/transaction. Please note that by mere use of the Website or creating an account, placing an order and/or making a purchase you agree to the Terms set forth below and You shall be contracting with Crewel Works Private Limited and the terms and conditions including the policies constitute Your binding obligations, with Us.

Whenever You use any of the available services provided by Us on or through our Website, including but not limited to Purchases, Product customization, Product Reviews etc., You will be subject to the rules, guidelines, policies, terms, and conditions applicable to all such services, and they shall be deemed to be incorporated into these Terms & Conditions and shall be considered as an element of these Terms & Conditions.

We reserve the right, at our sole discretion to modify elements of these Terms & Conditions, at any time without any prior written notice to you. You are responsible to review these Terms & Conditions periodically for updates / changes. Your regular use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms & Conditions, We grant you non-transferable, non-exclusive, limited special rights to enter and use the Website.


By accessing the website, you agree to us & Terms and conditions of website that you are legally eligible and entitled to do so and to make use of information made available via the website.


Once the customer is registered with our website, the customer is responsible for maintaining the confidentiality of the password, account and all activities. Company shall not be responsible for any misuse and activities done from customer accounts. Under the above conditions, you agree to immediately inform of any unofficial and unauthorized use or any other breach of security, and ensure that you sign-out from your account at the end of each session. cannot and will not be responsible for any damages arising from your negligence to comply with this Section.


All text, photographs, graphics, visual interfaces, user interfaces, photographs, trademarks, logos, and computer code (collectively, "Content"), including structures, designs, expression and arrangement of such Content, contained on the website is controlled, owned or licensed by or to, and is protected by copyright, patent and trademark laws and unfair competition laws.


All the product images, their colors and textures may vary from screen to screen due to different hardware/configurations and thus the final product may vary from the one available on our website. User discretion is requested, we bear no responsibility for any claims made based on these differences.


Prices at are displayed in INR. Users shall be responsible for any currency adjustment, conversion fee charged by their financial institution when making payment and/or refund. reserves the right to change prices for products displayed on the website, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have placed your order.


After purchase of any products, services, information, or other material through the Website, if quality did not meet your desired expectations, no compensation will be given. Company has alteration policy for the product if it doesn't fit you.


External links may be made available to provide you a better user experience, but they are beyond our control and we do not represent as to their content. Use on any such external links and the content thereon provided is at your sole discretion and risk.


We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

LIMITATION OF LIABILITY will not be liable to you for any indirect, incidental, punitive, consequential damages unless prohibited by law. will not be liable to you even if has been advised of the likelihood of such damage.


If there arise any conflict or contradiction between the provisions terms and conditions and any other relevant terms and conditions, policies or notices issued in regards with this website or its related products, the other relevant terms and conditions, policies or notices which connects specifically and particularly to a specific/particular section or part of the website shall prevail in respect of your use of the respective section or part of the website.


Any provision in terms and conditions, notices and policies, which becomes unenforceable due to being void, unlawfulness or due to any reason in any jurisdiction, be treated as void in such jurisdiction and other remaining provisions of any terms and conditions, notices and policies will remain in full force and effect.

Use of website in all respects shall be governed by the state law of Haryana. Any conflict arising under this agreement, Gurgaon court shall be exclusive venue to resolve such disputes.

DELIVERY will make a maximum of three attempts to deliver your order. In case the customer does not accept delivery of products in these attempts, reserves the right to cancel the order(s) at its discretion.

On placing your order, you will receive an email containing an order summary and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to

  • Irregular and Bad weather
  • Delays in flight
  • Political and social disruptions
  • Other unforeseen circumstances

In such cases, we will reach out to you. Also, we will not be able to compensate for any mental agony caused due to delay in delivery.


In case, the customer is not satisfied with the product quality/sizing or if there is any sort of issue with the product, have a no questions asked policy for cancellation/replacement and a full refund will be provided to the customer within 7 working days in case of cancellation.

In this case the customer can call the customer care cel the order and full refund will be initiated if the payment is processed by the customer

As per the policy if the customer places an order and is not satisfied with the purchase even before getting the product delivered, there is a provision to cancel the order and a full refund will be initiated if payment is done


In case, the customer is not satisfied with the product, customers can contact customer care of Company will make two attempts for reverse pickup. If customer does not provide the product within these attempts, shall not be responsible for reverse pickups. Customer shall arrange to deliver the product at Company provided address for further alterations.

If receives empty box, customer shall prove that actual product was dispatched inside the box, otherwise shall not be responsible for product loss. shall not be accountable for any product dispatch by mistake and customer shall arrange the pickups in case of any mistakes.

Customer shall maintain all receipt to process reverse pickups and dispatches smoothly.


The present Terms and Conditions may be modified, amended and/or substituted anytime by at its sole discretion, with or without prior notice. For this reason, we suggest you to review these Terms whenever you visit